Effective Date: 01 November 2024

At PrintWorx3D, we are committed to providing you with the best shopping experience. Below is our shipping policy, which covers everything you need to know about shipping, delivery times, and more.

1. Shipping Areas

We currently ship nationwide within South Africa.

2. Shipping Costs

• Free Shipping: Enjoy free shipping on all orders over R450.
• Standard Shipping: For orders below R450, shipping fees of R57.50 – R150 applies depending on delivery location.

3. Order Processing

• Orders are processed within 1–3 business days, depending on the size of the items ordered.

4. Delivery Times

• Delivery typically takes 1–3 working days.
• Please note that rural or remote areas may experience slightly longer delivery times.

5. Shipping Carrier

We use The Courier Guy to handle all our deliveries. They are reliable and trusted to deliver your orders safely.

6. Expedited Shipping

We do not offer expedited or priority shipping at this time.

7. Tracking Information

Once your order has been shipped, you will receive a tracking number to monitor the progress of your shipment.

8. Shipment Notifications

You will be notified via email or SMS with updates on your order status, including when it has been shipped and when it’s out for delivery.

9. Shipping Delays and Exceptions

• We make every effort to fulfill and deliver your order as quickly as possible. However, there may be delays due to unforeseen circumstances such as weather conditions or courier delays.
• If your order experiences a delay, we will notify you as soon as we are aware.
• Certain remote or restricted areas may experience longer delivery times, and we will contact you if we are unable to ship to your area or if alternative arrangements need to be made.

10. Packaging

We are proud to offer eco-friendly or custom packaging for your orders. We aim to minimize our environmental impact while ensuring your products are safely packaged and delivered.

11. Special Delivery Instructions

You are welcome to provide special delivery instructions during checkout to help ensure a smooth delivery process.