Shipping policy
Effective Date: 01 November 2024
At PrintWorx3D, we aim to provide reliable, transparent, and fair shipping for all orders. Please review the information below regarding our shipping process, delivery times, and related details.
1. Shipping Areas
We currently ship nationwide within South Africa.
2. Shipping Costs
To keep checkout simple and transparent, we use flat-rate shipping based on order value.
๐ Shipping Rates
-
Standard Shipping (Orders under R1000):
R120 flat rate -
Free Shipping (Orders R1000 and above):
Free
Shipping rates are clearly displayed at checkout and are applied automatically based on your cart total.
We always select the most suitable courier option to ensure safe and reliable delivery.
3. Order Processing
Orders are processed within 1โ3 business days, depending on the size and complexity of the items ordered.
Please note that processing time does not include delivery time.
4. Delivery Times
Once dispatched, delivery typically takes 1โ3 working days.
Delivery times may be slightly longer for rural or remote areas.
5. Shipping Carriers
All orders are shipped using trusted courier partners, including:
-
The Courier Guy
-
Fastway Couriers
- Aramex
The courier is selected internally based on destination, parcel size, and reliability to ensure the best delivery experience.
6. Expedited Shipping
We do not currently offer expedited or priority shipping options.
7. Tracking Information
Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to monitor your shipment.
8. Shipment Notifications
You will receive notifications for:
-
Order confirmation
-
Shipment dispatch
-
Out-for-delivery status
Notifications are sent via email and/or SMS.
9. Shipping Delays & Exceptions
While we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including but not limited to:
-
Courier delays
-
Weather conditions
-
Public holidays
If a delay occurs, we will notify you as soon as possible.
Certain remote or restricted areas may experience extended delivery times. If we are unable to deliver to your location, we will contact you to discuss alternative arrangements.
10. Packaging
We use eco-friendly and/or custom packaging where possible to reduce environmental impact while ensuring your items are safely delivered.
11. Special Delivery Instructions
Customers may provide special delivery instructions during checkout. While we will do our best to accommodate these requests, successful delivery remains subject to courier policies and location accessibility.
12. Contact Us
If you have any questions regarding shipping, please contact us at: