FlexiFriends™ Prehistoric Animals – Mini 3D Printed Flexible Figurines

Effective Date: 01 November 2024

At PrintWorx3D, we aim to provide reliable and transparent shipping for all orders. Please review the information below regarding our shipping process, delivery times, and related details.

1. Shipping Areas

We currently ship nationwide within South Africa.

2. Shipping Costs

• Free Shipping:
  Free standard shipping on all orders over R1000
  
• Standard Shipping:
  Orders below R1000 incur a Flat rate shipping fee of R120
  

Shipping costs are calculated at checkout.

3. Order Processing

Orders are processed within 1–3 business days, depending on the size and complexity of the items ordered.

Please note that processing time does not include delivery time.

4. Delivery Times

Once shipped, delivery typically takes 1–3 working days.

Delivery times may be slightly longer for rural or remote areas.

5. Shipping Carrier

All orders are shipped via:
The Courier Guy
Fastway Couriers
Aramex
All which is trusted and reliable courier services

6. Expedited Shipping

We do not offer expedited or priority shipping at this time.

7. Tracking Information

Once your order has been dispatched, you will receive a tracking number via email or SMS, allowing you to track your shipment.

8. Shipment Notifications

You will receive notifications regarding:

• Order confirmation
• Shipment dispatch
• Out-for-delivery status
  

These updates are sent via email and/or SMS.

9. Shipping Delays & Exceptions

While we make every effort to deliver orders on time, delays may occur due to circumstances beyond our control, including but not limited to:

• Courier delays
• Weather conditions
• Public holidays
  

If a delay occurs, we will notify you as soon as possible.

Certain remote or restricted areas may experience extended delivery times. If we are unable to deliver to your location, we will contact you to discuss alternative arrangements.

10. Packaging

We use eco-friendly and/or custom packaging where possible to reduce environmental impact while ensuring your items are safely delivered.

11. Special Delivery Instructions

Customers may provide special delivery instructions during checkout. While we will do our best to accommodate these requests, successful delivery remains subject to courier policies and accessibility.

12. Contact Us

If you have any questions regarding shipping, please contact us at:

📧 info@printworx3d.co.za

Effective Date: 01 November 2024

At PrintWorx3D, we take pride in the quality of our 3D-printed products. If something isn’t right, we’re here to help.

1. Returns & Cooling-Off Period (South Africa)

In accordance with the South African Consumer Protection Act (CPA), you may return eligible items within 14 days of receiving your order, provided that:

• The item is unused and in its original condition
• It is returned in its original packaging
• Proof of purchase is provided
  This applies only to non-custom, non-personalized items.

2. Non-Returnable Items

Due to the nature of our products, the following items cannot be returned or refunded unless faulty or incorrect:

• Custom or made-to-order 3D-printed items
• Personalized products
• Sale items
• Gift cards
  

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

• Defective
• Damaged during transit
• Incorrectly supplied

Please contact us within 48 hours of delivery at

📧 info@printworx3d.co.za

Include:

• Your order number
• Clear photos of the issue
  

We will assess the issue and offer a replacement, repair, or refund, where applicable.

4. Return Approval Process

All returns must be approved before being sent back.

To request a return, email:

📧 info@printworx3d.co.za

Once approved, return instructions will be provided.

📍 Return Address:

17 Flamboyant St
Northmead
Benoni
South Africa

Items returned without prior approval will not be accepted.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Original shipping fees are non-refundable, unless required by law
  

6. Refunds

Once we receive and inspect your return:

• You will be notified of approval or rejection
• Approved refunds will be processed to the original payment method within 7–10 business days
  

Please note: Your bank or payment provider may take additional time to reflect the refund.

7. Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order.

8. Contact Us

If you have any questions about returns or refunds, contact us at:

📧 info@printworx3d.co.za